Find a Doctor, Medicine, Pharmacy, or Transportation

Choosing the right provider is important and can make a difference in the care you get. There are different providers that can serve your needs. AmeriHealth Caritas Florida has a network of committed providers to get you the care you need. Here are some tools to help you find a provider.

• Search for a provider
  Search for a primary care provider (PCP), hospital, or other health care provider.
• Telehealth services and MDLIVE
  Telehealth means you can connect with a provider outside of their office.

Printable provider directories

• Printable provider directory - Region 9 (PDF)
  Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie counties.

• Printable provider directory - Region 11 (PDF)
  Miami-Dade and Monroe counties.

• Essential provider directory (PDF)
  Essential Providers are Faculty Plans of Florida Medical Schools, Regional Perinatal Intensive Care Centers (RPICCs), Specialty Children’s Hospitals, Health Care Providers serving Medically Complex Children, and Cancer Hospitals as determined by the State.

Need help?

If you need assistance with the provider lookup tool AmeriHealth Caritas Florida can help. We can let you know more about a provider too. Ask us if you need to know a doctor’s:

• Education
• Medical school training
• Race or ethnicity
• Language services at the office

Our online provider directory data is updated daily, Monday through Friday. If additional help is needed, please call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856).

• Provider directory - machine readable (JSON)

Pediatric physical therapist, occupational therapist, speech therapist, or respiratory therapist

If you need assistance finding a pediatric physical therapist, occupational therapist, speech therapist, or respiratory therapist, we can help.

• For enrollees, please contact our Rapid Response and Outreach Team contact:
• Yalitsa M: Call 1-855-464-8812, press option 0 and then enter extension 1-305-101-0757 or email
  DL-ACFC: Rapid Response Research Team@amerihealthcaritas.com.
• For providers, please contact Amy K., Provider Network Management Director at PNM_Inquiries@amerihealthcaritasfl.com.

Transportation

Emergency transportation

For emergency transportation, call 911.

Non-emergency transportation

For non-emergency transportation, call our transportation vendor at 1-855-371-3968. Please be aware that our transportation vendor might use ridesharing services, like Lyft or Uber, to meet your transportation needs. For questions, call Member Services at 1-855-355-9800 (TTY 1-855-358-5856).

Manage rides online

An easier way to manage your rides is here: MTM Link!

1. Visit https://mtm.mtmlink.net from one of the following web browsers on your computer or mobile device:

• Microsoft Edge
• Google Chrome
• Safari
• Mozilla Firefox

2. Register using an email address.
3. Log in and get started!

Drug formularies

• Health and wellness over-the-counter products (PDF)
  These medicines are covered by AmeriHealth Caritas Florida's Expanded Benefits Plan. This is not a complete list.

• Find a medicine: printable preferred drug list
  Use the preferred drug list to find a covered medicine.

• Non-Medicaid drugs that need prior authorization
  You will need prior authorization before AmeriHealth Caritas Florida will cover these drugs.