Navinet FAQs
- How do I get set up in NaviNet?
- How long will it take me to get access to NaviNet?
- How can I get access to information until NaviNet provides me with access?
- I have access to NaviNet, but I don't see AmeriHealth Caritas Florida in my list of plans.
- Others in my office have access to NaviNet but I don't. How do I get set up?
- I can't remember my NaviNet ID or Password. How do I get help?
- Does NaviNet have the same capability as the plan secure web site?
- I am having problems registering. Does NaviNet have a customer service line?
How do I get set up in NaviNet?
If you are already a NaviNet user for your other health plans, go to www.navinet.net or https://register.navinet.net to request access to AmeriHealth Caritas Florida information on NaviNet.
If you are not a NaviNet user, go to www.navinet.net and click on "sign up now". Make sure to complete all information requested.
How long will it take me to get access to NaviNet?
It will take 7-10 days to get access once you have provided all information requested.
How can I get access to information until NaviNet provides me with access?
I have access to NaviNet, but I don't see AmeriHealth Caritas Florida in my list of plans.
Others in my office have access to NaviNet but I don't. How do I get set up?
Each provider office has a designated NaviNet security administrator. This person can give you access. If you do not know the name of your NaviNet security administrator, ask another NaviNet user in your office to look under "My Profile" to see the name of your security administrator.
I can't remember my NaviNet ID or Password. How do I get help?
Each provider office has a designated NaviNet security administrator. This person can assist you in identifying your ID and resetting your password. If you do not know the name of your NaviNet security administrator, ask another NaviNet user in your office to look under "My Profile" to see the name of your security administrator.