Frequently Asked Questions — EFT

Electronic funds transfer (EFT) is a method used to transfer funds from one bank account to another bank account, eliminating the use of paper checks. It is widely used because it is more efficient and secure than payment by paper checks.

EFT is a secure way to get paid. It results in funds reaching your bank account faster than paper checks that are sent through the mail and then have to be deposited in the bank.

To receive EFT, you must sign up for EFT through Change Healthcare. To enroll, please fill out the ePayment Enrollment Authorization Form (PDF). Please call 1-866-506-2830 if you need assistance.

If you have multiple NPIs and provider IDs under one tax ID, in addition to filling out the ePayment Enrollment Authorization form (PDF), please include a spreadsheet listing all NPIs and provider IDs per tax ID.

• A completed ePayment Enrollment Authorization Form (PDF).
• Original signature on all forms (no stamps or e-signatures).
• Electronic copy of a government-issued ID (e.g., state driver's license, visa, passport, military ID) with signature on payee legal entity's letterhead.
• Consumer-Directed Attendant Care (CDAC) providers must provide a copy of state CDAC approval in lieu of letterhead.
• Contact name, address, and phone number of financial institution.
• Bank authorization letter or voided check.

Any bank account changes will require the bank authorization or voided check for completion of changes as well as confirmation of the last EFT deposit amount with Change Healthcare.

Provider contact information 1 and 2 fields must be completed on page 2 of the ePayment Enrollment Authorization Form (PDF) so Change Healthcare can reach out to you if they have any questions.

This is the provider ID number assigned to you by the health plan, which may also be called the legacy ID, PIN ID or payee ID. It is located on your most recent remittance advice and included in your AmeriHealth Caritas Florida new provider welcome packet. If you are unsure, please contact your AmeriHealth Caritas Florida Provider Network Management Account Executive or the Provider Services department at 1-800-617-5727.

You will receive an email confirmation within 15 business days of the submission of your application letting you know the status of your application. The email will notify you if the application was accepted and next steps to verify your bank test deposit. If it is rejected, the email will include the reason why and next steps to make any corrections. You can also call 1-866-506-2830 to obtain status.

Yes. During processing of your EFT enrollment form, Change Healthcare will make a test deposit in your designated bank account in an amount between $.01 and $.99 (random) with a reference note of “EFT Enroll." If you do not see a deposit after receiving an email that Change Healthcare has made a deposit, please complete the EFT Test Transaction Resubmission Form.

Once completed, please fax it to 1-615-238-9615 or email it to eftenrollment@changehealthcare.com.

You will be enrolled approximately 15 business days after all required paperwork has been submitted.

Change Healthcare’s EFT enrollment is tax ID driven. You will need to fill out an enrollment form for each tax ID. If you have multiple NPIs and AmeriHealth Caritas Florida provider IDs under one tax ID, please include a spreadsheet listing all NPIs and AmeriHealth Caritas Florida provider IDs per tax ID. If you need assistance, please contact us at 1-866-506-2830.

Yes, Change Healthcare now allows large practices to enroll using the ePayment Enrollment Authorization Form (PDF). Please refer to question 11.

Yes, you can use Change Healthcare’s Payment Manager (also known as the Claims and Denials Advisor). Payment Manager is a complimentary tool only available to providers who have an active EFT account. It is used to search, view, print, and download remittance images and 835 files. Your Payment Manager username will be sent via email once your EFT enrollment is processed; please call 1-866-506-2830, option 2, to receive your password. To log in, visit cda.changehealthcare.com once you receive your credentials.

No. Once you have completed your enrollment form, Change Healthcare will work with your bank to set up EFT.

Most banks do not charge for EFT deposits, but you should contact your bank to make sure. Neither Change Healthcare nor AmeriHealth Caritas Florida will impose any fees for EFT.

This is a nine-digit number established by the American Bankers Association (ABA) with accredited banks and financial institutions.

Generally, the easiest way to find these numbers is to look at the bottom of a check from your bank. You may also contact your bank or financial institution for this information. See sample check below.

Change Healthcare is able to differentiate, and can send your payments to, different bank accounts. Please contact Change Healthcare at 1-866 506-2830 to speak with a representative if you have additional questions.

Please fill out the ePayment Enrollment Authorization Form (PDF) — to be used for bank changes. Please enter current (old) bank information on page 3 and provide new bank information on page 4. Also, please provide the required validation paperwork (bank authorization letter or voided check) with your enrollment form.

Yes; please complete the EFT Payer Add/Change/Delete Authorization Form (PDF).

Yes. Once you sign up for EFT, your paper remittance advice will stop within 31 – 45 days. However, a PDF image of your remit is available via Change Healthcare’s Payment Manager for viewing and printing. This is a free tool for those who sign up for EFT through Change Healthcare. If you have not registered, please refer to question 13 for more information, or contact 1-866-506-2830 for assistance. Your Provider Network Management Account Executive can show you a simple way to link your EFT with your electronic remittance advice.

• Payer name and payer ID number.
• Check number or EFT payment number.
• Payment date.
• Payment amount.
• Tax ID number of account holder.

For personalized customer service, call 1-866 506-2830.

8 a.m. – 4:30 p.m. CT